How to Be an Excellent House Manager: Hotel Star Service Training Series · Issue 1

Author: Nan Zhaoxu
Publisher:
Publish Date: 2005-08-01
Features: The "Hotel Star-Rated Service Training" series aims to enhance the "soft product" — service level — by designing training based on job positions. It elaborates on the quality requirements, job responsibilities, and work details for each position, and centers on these aspects to explore the operational processes, methods, techniques, and precautions of practical work in a step-by-step, progressive, and easy-to-understand manner. The series is divided into eight job positions, specifically:
First Series: "How to Be an Excellent Hotel Administrative Manager," "How to Be an Excellent Hotel Marketing Manager," "How to Be an Excellent Housekeeping Manager," and "How to Be an Excellent Food & Beverage Manager";
Second Series: "How to Be an Excellent Front Office Manager," "How to Be an Excellent Hotel Team Leader," "How to Be an Excellent Housekeeping Attendant," and "How to Be an Excellent Food & Beverage Attendant."
This series not only enables employees to gain a deeper theoretical understanding of hotel services and their job requirements but also teaches them the best methods proven in practice. Through learning, employees can not only boost their confidence in performing their duties, thereby enhancing their sense of professional security and reducing the fear of being laid off due to low work performance. Moreover, as employees' service levels continuously improve, the hotel's service quality rises, making the hotel more competitive.