How to Be an Excellent Hotel Administrator

Author: Nan Zhaoxu
Publisher:
Publish Date: 2005-07-01
Features: The House Manager is a very important functional role in the modern hotel service system. In the service industry, the quality of their work directly affects the hotel's image and customer satisfaction, ultimately impacting the realization and growth of the hotel's performance. Training for House Managers should not only focus on basic training such as mindset and service skills. This book provides a set of service readbooks for star-rated hotels, helping you to excel in your ordinary position.