Modern Hotel Employee Training Manual: Series on Modern Hotel Management and Operation

Author: Jia Anting
Publisher:
Publish Date: 2000-06-01
Features: The hotel industry in China is developing rapidly, and competition among hotels is intense. The hotel industry is a talent-intensive field, and the competition in hotels ultimately boils down to a competition in service quality, which is essentially a competition in talent and employee competence. The level of employee competence determines the quality of hotel service. For this reason, this book uses hotel service knowledge as its subject matter and targets a broad audience of hotel employees. It aims to help hotel employees know what to do, familiarize themselves with the necessary knowledge, understand the rules to follow, and acquire the essential skills required to improve their competence, become outstanding service providers, and deliver high-quality service to guests. This book systematically introduces the professional knowledge, service knowledge, and operational skills of the hotel industry. It covers both the fundamental knowledge that hotel employees must adhere to and master, as well as specialized service knowledge for each department. It serves as both a textbook for hotel service and a reference for hotel managers in their management practices.