Travel Hotel Front Desk Room Service and Management

Author: Xie Yufeng
Publisher:
Publish Date: 2004-09-24
Features: "Hotel Front Office and Housekeeping Services and Management" is one of the unified teaching materials for tourism management majors in higher education. This book systematically elaborates on the theoretical and operational knowledge related to the front office and housekeeping departments of tourism hotels. The book is divided into fourteen chapters, with main content including an overview of the front office, room reservation technology management, front office services, front office operations control and effective communication, guest relationship management, front office information management, room sales management, room management, an overview, room services and management, room cleaning and hygiene management, room supplies management, room safety management, room department budget management, and room equipment management. Based on the current state of China's hotel industry, this book absorbs advanced theories and successful experiences in hotel operations and management from abroad, explores the future development of the front office and housekeeping departments of tourism hotels, and reflects the close integration of theory and practice. This book can be used as a teaching material for management majors in higher education, as well as for tourism vocational education, tourism industry training, and self-study examinations. It can also serve as a reference book for senior management personnel in tourism enterprises.