Actually, I hate you

Author: Arthur Rodger Hodge, Lin Juanjuan (USA)
Publisher:
Publish Date: 2004-04-01
Features: When dealing with difficult people, there may be two choices; one is to go all out and fight it out to the bitter end; the other is to adopt a positive attitude and create a win-win situation. It's not just you who encounters such things—think it through! When dealing with difficult people, the first step is to understand them—do they really care about your feelings? Not likely! Difficult people don't change themselves, so don't expect them to change either. Since you've been dealt such a hand, you might as well play along. It's unavoidable anyway—the book has all the tips you need!