Communication Skills and Ability Training: 3rd Edition

Author: (USA) Robinso
Publisher:
Publish Date: 2005-08-01
Features: Management efficiency consists of three components: appropriate behavior, motivation for doing management work, and various skills. This book focuses on one of the key elements of successful management—communication skills and ability development, which includes the following four aspects:
Rational skills—the intellectual ability to coordinate all interests and activities within the organization.
Interpersonal skills—the ability to work with others, understand others, and motivate others.
Technical skills—the ability to use tools, information, and techniques in a specific field.
Political skills—the ability to enhance personal status, establish power foundations, and cultivate appropriate social relationships. Dr. Stephen P. Robbins is an authority in the field of organizational behavior and the author of global best-selling management books. Through the cultivation, development, and training of self-awareness, communication skills, motivation, leadership, collaboration, and problem-solving abilities, this book enables readers to learn how to lead and motivate others in their daily management work, mastering important communication skills and abilities such as listening, communication, cooperation, delegation, feedback, persuasion, and negotiation. By cultivating, developing, and training self-awareness, communication skills, motivation, leadership, collaboration, and problem-solving abilities, this book enables readers to learn how to lead and motivate others in their daily management work, mastering very important communication skills and abilities. Each chapter in the book consists of 10 highly practical and operational sections, including tests, assessments, concept reviews, simulated exercises, role-playing, and more, forming a unique learning method. It is a practical tutorial for interpersonal skills training for management personnel or students in management departments.