Do it right the first time

Author: Chen Yangju
Publisher:
Publish Date: 2005-08-01
Features: Management starts with the heart. It interprets zero defects with Chinese spirit and Western wisdom, helping readers understand the strategies for internal strength and external harmony in doing people, things, and businesses. It also practices unified action to achieve "doing it right the first time," teaching high-quality, fast, and low-cost strategies with a "win before you fight" approach. Employees who read this book will consciously change their mindset, adjust themselves, and achieve success in both business and relationships. Employees who practice "doing it right the first time" will thrive by continuously surpassing themselves, while companies that adopt this approach will develop steadily and lead their competitors. Managers who read this book will lead by example, unite people, and ensure satisfaction from all sides—internally and externally, and top-down and bottom-up.
"Do It Right the First Time" is a reflection and practice of applying the zero-defect management principles of American quality management master Philip B. Crosby and the essence of the American Malcolm Baldrige National Quality Award to a small and medium-sized high-tech enterprise in China—Qingyi Company. This practice is grounded in reality and focuses on practical results. This thinking combines advanced foreign management ideas with the actual conditions of the enterprise. This book avoids lengthy theoretical discussions or trivial experiences. Instead, it analyzes numerous specific problems encountered in daily life to guide readers in thinking about the management of domestic enterprises, embedding management in heartfelt conversations and hiding philosophy in simplicity. The issues discussed in the book are those that many companies face daily but struggle to solve. What is particularly valuable about the Qingyi people is that they not only use theory to guide their thinking on these problems but also make solid improvements, implement them in practice, make choices in practice, and develop in practice.