Performance Evaluation of Public and Non-Profit Organizations: Methods and Applications

Author: (USA) Boyce
Publisher:
Publish Date: 2005-07-01
Features: The ideas, methods, and procedures in this book will help public and non-profit organizations establish effective performance evaluation systems to support various results-oriented organizational management approaches. Based on this book, public and non-profit organizations can accurately evaluate their outputs, efficiency, productivity, effectiveness, service quality, and customer value, and use performance evaluation data to improve the decision-making process and enhance the performance of organizations and projects. — Jossey-Bass Publishers
Currently, there are many books on individual performance evaluation in the field of management studies in China, but few specialized works on departmental and organizational performance evaluation are available. Among the imported books from abroad, this area is almost blank, and the publication of this book fills this gap. The performance evaluation methods and techniques introduced in this book are of great reference value for the implementation of performance management in public sectors and the enterprise-oriented reform of public institutions. The book systematically introduces how to design and implement performance evaluation for public and non-profit organizations, telling readers how to link performance indicators to organizational management goals, how to analyze, process, report, and utilize performance evaluation data, and how to adapt and support performance evaluation systems to align with our strategic and decision-making processes—including strategic planning and management, budgeting, performance management, process improvement, and benchmarking. Additionally, the book reveals the various problems that managers may encounter when implementing performance evaluation systems and proposes 30 strategies to address these issues.