Initial contact with customers

Author: Wang Weiyi
Publisher:
Publish Date: 2003-01-01
Features: This series is compiled based on the skill standards set by the National Retail Federation of the United States. These fundamental retail skills, defined by American retailers, trainers, and others, are applicable to retail industries of various scales and natures. In this book, retail employees can learn important techniques for initial customer contact and building relationships with customers. After reading this book, if you apply and review the lessons and exercises in practical work, you are sure to succeed in the retail industry. "The Art of Serving Customers."① Develop practical skills to help you achieve success in the retail industry. Today, salespeople are regarded as a profession—a profession where salespeople possess specialized knowledge and interpersonal skills to provide customers with satisfactory service. Salespeople who can create a positive image for the store are highly sought after by employers. With professional skills, even entry-level positions can become high-rewarding and fulfilling jobs. Professional skills are not innate; they are the result of dedicated training and enthusiasm for learning. The Retail Elite Toolkit series is a self-study textbook that helps readers develop professional skills and find the path to success.