Hospitality Supervision (Third Edition)

Author: Raphael R. Kavanaugh
Publisher:
Publish Date: 2005-03-01
Features: Currently, more than 60 countries worldwide have adopted AHLA's teaching materials, with over 1,400 universities, colleges, and vocational schools using them as textbooks and teaching aids. In 45 countries, 120 authorized institutions issue AHLA certificates for 35 key positions in the hotel industry, which are recognized with the highest professional status in the hotel sector. China Tourism Press has introduced the AHLA series of textbooks, enabling readers to experience the true challenges of hotel work and acquire methods and skills for solving practical problems. It will help you gain a comprehensive understanding of the management and operational practices of modern international hotels, elevating the professional standards of hotel management. The book includes case studies on interpersonal communication, education and training, production management, training, discipline, team building, dispute resolution, and professional development, targeting new managers to help them handle their work efficiently. The book also features the latest information on team building and training methods currently used in the hotel industry.