Employee Relations Management (Timeshua Training Book Series)

Author: Zhang Xiaotong
Publisher:
Publish Date: 2003-09-01
Features: By learning from this book, you will be able to:
· Understand the basic theories, current management status, and experiences of excellent enterprises in employee relations.
· Master the content and practical operational methods of employee relations management.
· Learn specific methods to measure employee satisfaction.
· Understand the concept, scope, and impact of "problem employees" on the company, customers, departments, and individuals.
· Learn about the types of problem employees and different strategies for addressing them.
· Master simple, practical, and direct methods to help problem employees, and learn to distinguish between low-performing employees and problem employees.
· Understand the steps and methods for performance improvement discussions with problem employees.
· Learn the empathy, listening, criticism, and coaching skills required for managing problem employees.
Healthy companies, regardless of their industry, share a common feature: they all have harmonious employee relationships, which are the result of careful management by leaders. Within these companies, there are inevitably a certain number of problem employees who act as stumbling blocks to the company's progress and like termites in the foundation of a skyscraper. This book systematically teaches practical skills in employee relations management, with a focus on the skills and methods needed to effectively manage problem employees. It emphasizes improving the performance management level of enterprises, transforming problem employees into high-performing employees, and ultimately creating a high-performing team with harmonious employee relationships.