Process Reengineering -- Theory, Methods, and Technology

Author: Mei Shaozhu (USA) Deng (Teng J.T.C.)
Publisher:
Publish Date: 2004-02-01
Features: In recent years, change has become a driving force for economic and cultural progress. Especially the implementation and advancement of e-commerce and e-government have increased people's interest in Business Process Reengineering (BPR). This book aims to elucidate the concepts, theories, impacts, and development trends of processes and process reengineering through macro analysis and unique insights. The book is divided into 12 chapters, comprehensively explaining the methods and steps, techniques and tools of BPR theory reengineering, with a focus on the life cycle method of process reengineering. It delves into the relationship between BPR and supply chain management, customer relationship management, enterprise resource planning, as well as e-commerce and e-government. Through the integration of business process reengineering and government innovation, it discusses the drawbacks of traditional organizational forms, highlighting that overly detailed departmental divisions fragment complete processes, which is one of the key factors contributing to bureaucratic practices in government agencies. The book also examines the effectiveness of implementing BPR and analyzes the lessons learned from BPR failures. Additionally, it explores the integration of management concepts such as SCM, ERP, and CRM, as well as their relationship with BPR, dedicating significant space to introducing BPR software tools and the selection of BPR application technologies. Finally, it introduces the inevitable evolution of process reengineering into process management. This book offers novel perspectives, rich content, detailed data, clear frameworks, and rigorous structure, making it a valuable work reflecting the forefront of management theory. It serves as a reference for researchers in information technology, business administration, e-commerce, and e-government, as well as a textbook for undergraduate and graduate students in fields such as information technology, enterprise management, business administration, e-commerce, e-government, and public management.