FEDEX Federal Express Ultimate Guide

Author: Ruizhi
Publisher:
Publish Date: 2005-07-01
Features: Pioneered overnight delivery, vast delivery fleet, successful logistics management company. A comprehensive and authoritative new book that thoroughly interprets the global express giant, FedEx. The greatest contribution of FedEx lies in its pioneering of "overnight delivery," which suddenly awakened the sleeping express industry. —McKinsey
FedEx, like its founder Fred Smith, is a creative and legendary enterprise. It successfully ushered in an era of a new industry and pioneered the trend of operating venture capital. As one of the world's largest express mail service companies, FedEx was the one who created the brand-new industry of "overnight delivery." Today, FedEx boasts the world's largest air express fleet and has been selected as the best overall logistics management company for five consecutive years. In 1993, FedEx established a nationwide wireless communication network that allowed drivers to transmit real-time package tracking information from their trucks to the company's central computer. In 1997, real-time package tracking became a reality, providing the technical foundation for FedEx to offer its customers good, fast, and high-quality services. This book comprehensively and deeply elaborates on and analyzes the unique aspects of FedEx from multiple perspectives, including its operational philosophy, logistics solutions, efficient services, customer management, innovation system, corporate culture, employee rules, global expansion, and China strategy. For business leaders in the express industry, managers at all levels, investors looking to enter the express service industry, experts and scholars studying the express industry, as well as students interested in the field, this book will become an invaluable mentor and guide in their business and research processes.