Excellent Service (Management Team Training Series)

Author: Yu Ying, Editor-in-Chief
Publisher:
Publish Date: 2004-06-01
Features: This is a self-help book that can help you improve your management methods. The book covers topics such as service value chain, corporate employees and service, corporate culture and service, and corporate management and service. It combines specific cases and proposes practical solutions based on theoretical analysis, helping business managers clarify their thinking and improve their operations.