Enterprise Quality Management and the Practical Implementation of ISO9000 Family Standards

Author: Yang Yonghua
Publisher:
Publish Date: 1999-09-01
Features: This book is one of the "Quality Management Practical Series" and is divided into two parts. Part 1 includes: quality improvement, conducting FMEA analysis, strengthening the evaluation of service quality, quality certification, effectively utilizing management reviews, focusing on corrective and preventive actions, enhancing the awareness of "improving defects" in quality, persistently advancing the "5S" activity, practical cases, and the table formats of common quality records. Part 2 includes: important quality terms and an introduction to the ISO 9000 family of standards, an analysis of key points for implementing quality system certification in the third industry, and the services and service characteristics of the third industry. This book is suitable for various types of industrial enterprises, the third industry (such as shopping malls, schools, banks, property management, etc.), and any organization that wants to improve the quality of its own work.