Learn to be a Golden Service Staff in the Catering Industry with Me

Author: Xiao Ye (Editor)
Publisher:
Publish Date: 2005-07-01
Features: Superior service quality. Never forget: Everyone is connected. Since it's about service, kindness to one person in customer service may not necessarily win you a customer, but poor service to one person could potentially harm yourself. Strengthen the high level of trust consumers place in the service industry. With the continuous development of the catering industry, the catering service sector has also seen a booming market, especially for mid-to-high-end service personnel, who are often in high demand. Waitstaff have also risen from the social bottom of the old society to become hot commodities in the talent market. As a catering service personnel, to establish yourself firmly in your position and achieve good performance, you must focus on improving your personal qualities and service skills. Based on the actual situation of China's catering industry, this book has consulted experts who have long studied the catering industry and experienced catering service personnel. It covers everything from image design and grooming to the basic operations and business standards of catering service; from fundamental concepts to professional knowledge in various aspects of the service field, with the entire service process, introducing the technology and experience in the catering service field at the current stage in an easy-to-understand manner. It can serve as a valuable training manual for staff working in catering service places such as hotels, restaurants, and cafes, as well as a useful reference book for those aspiring to work in the catering or service industry.