Service Personnel Tutorial

Author: Wang Wei / Sun Dong
Publisher:
Publish Date: 2005-06-01
Features: First, welcome everyone who has decided to enter the service industry and look forward to achieving success. The scope of the service industry is the most extensive in the world today, involving every aspect of life—birth, death, health, illness, food, clothing, shelter, joys, sorrows. It is a vast field where one can make significant contributions. I believe everyone already has this understanding. Therefore, the service person course starting today introduces a new, highest-level concept in service——“Golden Key” service. It can also be seen as a goal set for entering the service industry, telling everyone that doing well in the service industry is also a field of knowledge, rather than the common social belief that “everyone can do well in the service industry”——everyone can do it, but not everyone can do it well. It is undeniable that we are all ordinary people, but I hope that through personal effort, service training, teamwork, and leveraging the resources of the entire society, we can move from ordinary to outstanding—doing well in the service industry, with the aim of making greater contributions to humanity. So, how should this step be taken? Only by aiming at the service goal of the “Golden Key” and starting from the most basic service person.