Property Star Service Training

Author: Chief Editor of the Service Industry Star Service Training Series
Publisher:
Publish Date: 2005-05-01
Features: Based on the National New Property Management Regulations, Rules of the Owners' Assembly, and the Qualification Assessment Standards for Property Management Companies, it incorporates the two internationally recognized management standards ISO 9001:2000 Quality Management System and ISO 14001 Environmental Management System. Drawing on the wisdom and experience of dozens of property management experts from both domestic and international fields, it focuses on resident services, covering all aspects of property management and service activities. Following star service standards, it presents various activities in a process-oriented, standardized, and manner, making it a comprehensive, systematic, standardized, authoritative, and highly practical property star service management training textbook. Property management is no longer just "management" but "service"—standardized and personalized service. In recent years, property management and service methods have increasingly aligned with consumer psychology, fully entering the service era. Since 2003, "butler-style service" has become a popular upgrade to hotel-style property management. When organizing owner activities, property companies now introduce professional planning firms for full-process planning. Property management has extended from cleaning, security, and maintenance to business, entertainment, education, and all other aspects of residents' lives. This book, combining the two internationally recognized management standards ISO 9000 Quality Management System and ISO 14000 Environmental Management System, gathers the wisdom and experience of dozens of property management experts. It starts from aspects such as property handover acceptance, resident move-in, resident services, community cultural activities, property leasing agency, daily maintenance of the building structure, property equipment management, property environmental management, property safety and emergency response, and the understanding of property management laws and regulations. It summarizes and organizes into a standardized, standardized, and highly operational property training textbook that transcends the current level of property management and service.