Beauty · Fitness · Sauna · Foot Bath Center Star Service Training

Author: Editorial Committee of "Star Service Training for the Service Industry"
Publisher:
Publishing Date: 2005-05-01
Features: Applying the principles and methods of international standard management, this book standardizes and systematizes various leisure service activities according to star service standards. Based on national regulations, customer needs, and the pursuit of high-quality service, it draws on the successful experiences of hundreds of domestic and international leisure centers. It is the first systematic, comprehensive, standardized, authoritative, and highly practical star service training textbook for beauty, fitness, sauna, and foot massage centers in China.
This book is compiled with the aim of improving the quality requirements of leisure businesses, bringing together the expertise of dozens of industry management elites in accordance with hotel star rating standards. It specifically includes: service awareness, quality awareness, institutional awareness, service processes and standards for beauty and hairdressing, service processes and standards for fitness, service processes and standards for sauna and massage, service processes and standards for foot massage centers, customer relationship management techniques, promotional skills and methods, safety prevention and emergency response.
The content of this book is systematic, comprehensive, practical, and highly operational, combining theoretical knowledge with hands-on guidance rather than purely theoretical or didactic explanations. It focuses on practical training and instruction, using clear and accessible methods to enhance the practical value of professional knowledge, making it easier to implement and highly operational.