Principles of Hospitality Supervision: Series Textbook for Tourism Majors in Higher Education

Author: Liu Chun
Publisher:
Publish Date: 2005-07-01
Features: This book compiles the latest research findings since the 1990s and provides detailed discussions and analyses on hot topics that have attracted significant attention in the field of supervision and management in recent years. The author strives to make the book forward-looking, proactive, actionable, and innovative. The book consists of twelve chapters, covering theories of hotel supervision and management and their applications in hotel management practices. These topics include supervision and management processes, planning and time management, problem formulation and resolution, effective delegation, effective communication, employee motivation, effective leadership, team building, implementing controls, conflict and stress management, recruiting and training employees, as well as performance evaluation and disciplinary management. In addition to serving as a textbook for tourism management majors in higher education institutions, this book can also be used as a training manual for hotel and catering industry managers, as well as a reference book for postgraduate students in tourism management.