Room Service and Management

Author: Zhang Lianyin
Publisher:
Publish Date: 1997-03-01
Features: The book "Hotel Room Service and Management" presented to readers is compiled by Mr. Zhang Lianyin, who has worked in the room service department of Beijing Hotel for many years and possesses extensive practical experience. The content includes: the status of hotel rooms in a hotel, the tasks and responsibilities of the room service department, the basic types of hotel rooms and the conditions they should meet, hotel room service, service for guests with different characteristics, etiquette and politeness for room service staff, hotel room hygiene management, hotel room safety management, hotel room property management, the connection between hotel rooms and various departments, the qualities and training of room service staff, and more, totaling eleven parts. It covers all aspects of hotel room service and management, serving as a reliable guide for hotels, motels, inns, and guesthouses to perform well in room service. The book is rich in content, concise in language, easy to understand, highly practical, and suitable for service staff and room service managers who are new to the job. It can also be used as a teaching reference for relevant vocational colleges.