Room Service and Management

Author: Human Resources and Labor Education Department of the National Tourism Administration
Publisher:
Publish Date: 1999-04-02
Features: This book is divided into nine chapters, with detailed content including an overview of room service and management, the concept of the housekeeping department, the relationship between the housekeeping department and other departments, basic equipment and supplies for the housekeeping department; cleaning work in guest rooms, preparation for cleaning, daily cleaning of guest rooms, planned sanitation, and control of cleaning quality; cleaning quality, cleaning agents, and cleaning equipment; cleaning and maintenance of common areas, daily cleaning of public areas, maintenance of floor materials, and maintenance of wall materials; guest service work, two modes of guest service, basic requirements for guest service quality, content and procedures of guest service; safety and security work in guest rooms, equipment for hotel safety, and safety work on the guest floor; control of guest room supplies and equipment, budget of the housekeeping department, selection and maintenance of guest room equipment, control of guest room supplies, laundry and linen room, operation and management of laundry, and linen room; human resource management of the housekeeping department, staffing and of the housekeeping department, recruitment and training in the housekeeping department, work assessment and motivation, Appendix I: Job Responsibility Agreement for Duty Officers in the Housekeeping Center, Appendix II: Common English in the Housekeeping Department, Appendix III: Quality and Equipment Requirements for Guest Supplies in Star-Rated Hotels.