Narrow the Gap: A Four-Step Guide to Achieving Higher Performance by Ken Blanchard (The Classic Work by the Author of One Minute Manager)

Author: Ken Blanchard
Publisher:
Publish Date: 2002-10-01
Features: Extraordinary things begin with the ordinary. Bridge the Gap offers a practical and easily understandable model for anyone in the business world to address long-standing work performance issues. —Richard Whately, author of The Corporate Shaman
Bridge the Gap is insightful and engaging, and it can help all struggling managers become effective leaders. —Jay W. Rich, General Manager, Sybron Chemical Company
The employees of Bill's call center at the company had consistently poor work performance. By chance, he received help from the wise mentor, Mike. Through years of practice, Mike had developed the GAPS strategy to improve the work performance of employees in his company. Under his guidance, Bill finally found the optimal solution.
Managers at all levels within an organization often identify problems and jump directly into solutions. Many times, these solutions fail to address the root cause of the issue, as managers have not identified it. In this highly engaging business fable, renowned business leader Ken Blanchard will show you a nearly perfect model and provide an impeccable approach. You will discover that exploring the reasons behind the gap between the "current reality" and the "desired level" is the key to unlocking the optimal solution.
GAPS is not just a model and strategy; it represents a completely new corporate philosophy. Integrating it into your management will make everything flow smoothly. We present this story to you, believing that every company, regardless of the products or services it offers or its economic situation, can use GAPS to bridge the gap and achieve outstanding work performance.