Hotel VIP Service and Management

Author: Zhong Yan Zhang Yan Zhong Yan Zhang Yan
Publisher:
Publish Date: 2004-08-01
Features: This book is tailored to the needs of the market environment and strives to embody the following characteristics: , Theoretical research on hotel services and management has a long history, yet research on VIP service concepts and management models in hotels remains relatively scarce. This book comprehensively and systematically introduces relevant theories and doctrines, analyzing them to help readers understand the conditions for VIP services and management in China's hotels from a theoretical perspective. This, in turn, enables a deeper understanding of the specific behaviors and practices of hotels in providing and managing VIP services under these conditions and motivations. Second, for the highly operational industry of hotels, while mastering theory is important, proficiency in specialized service and management skills holds even greater practical significance. This book provides detailed introductions to the specific tasks and responsibilities of VIP services and management in departments such as front office, housekeeping, and food and beverage, along with discussions on related issues. Third, the content of the book is closely aligned with the times and keeps pace with progress. It actively incorporates advanced Western management theories and methods to address the urgent needs of China's hotel industry at the current stage, ensuring that theoretical elaborations, knowledge introductions, and practical skills are always closely tied to real-world requirements. Fourth, each chapter includes typical case studies to help readers grasp knowledge, understand techniques, and apply them in practice.