Learn to be a Hotel Gold Service Staff with Me

Author: Xiao Ye (Editor)
Publisher:
Publish Date: 2005-04-01
Features: Whether it's the entire business activity or the hotel industry itself, talent is selected based on the development of the times and management requirements. In the "human resources" management system of the service industry, the traditional personnel management model can no longer cope with the current complex and changing economic environment. Employees no longer just demand job certainty; they are willing to invest more effort in their work to achieve a sense of accomplishment. With the rapid economic growth of our country, the hotel industry has also become one of the fastest-growing industries. The number of employees in the industry has grown rapidly, and the service level and quality of the entire hotel industry are also gradually improving. Chapters 1 to 3 of this book systematically and comprehensively introduce the basic qualities and etiquette norms that a hotel's top-notch service staff should possess, and provide practical skills for improving service levels through numerous examples. Chapters 4 to 6 categorically introduce the job responsibilities of different departments such as the front desk, housekeeping, and food and beverage in the hotel, as well as the service skills and etiquette that service staff should understand and master. Chapter 7 explains in detail the problems that hotel service staff may encounter in their daily work and provides corresponding solutions. Chapters 8 to 10 mainly elaborate on the relevant legal knowledge and other business knowledge that hotel service staff should also master, with a focus on expanding their knowledge base. This book is based on the realities of the domestic hotel industry and has strong targeting and practicality. The language of the book is easy to understand, the writing is fluent, and it adopts a question-and-answer approach to guide readers step by step. It reveals the secrets of hotel service for service staff, making it not only a systematic training and management textbook for hotel service staff but also the best reading material for self-training and further study for service staff in star-rated hotels, inns, and restaurants.