Secretary Basics (Office Administration Major)

Author: Gao Haisheng
Publisher:
Publish Date: 2004-05-01
Features: This book is the national planned teaching material for the vocational education and training program in office management. It is based on the "Curriculum Framework for Office Management in Vocational Schools" and "Basic Requirements for Office Management Teaching" approved by the Ministry of Education in 2001. The book consists of 13 chapters, explaining the work of office management and its development trends from the perspective of task-oriented teaching. It covers the basic principles, characteristics, and functions of office management, information and office management, assisting in decision-making, inspection and supervision, communication and coordination, document processing, research and investigation, conference management, petition handling and on-duty work, daily affairs, confidentiality, as well as the basic qualities, conditions, and professional ethics of office managers. This book is a teaching material for vocational schools in office management and can also serve as a reference for office managers in the workforce.
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Chapter 1 Office Management and Its Development Trends
Section 1 Office Management
Section 2 Development Trends of Office Management in China
Reflection and Practice
Chapter 2 Basic Principles, Characteristics, and Functions of Office Management
Section 1 The Environment of Office Management—Leadership Activities
Section 2 The Core of Office Management—Leadership Intent
Section 3 The Role and Characteristics of Office Management in Leadership Activities
Section 4 Basic Principles of Interacting with Leaders
Reflection and Practice
Chapter 3 Information and Office Management
Section 1 Information and Its Role in Office Management
Section 2 Characteristics, Principles, and Requirements of Information Work in Office Management
Section 3 Information Collection
Section 4 Information Processing
Reflection and Practice
Chapter 4 Assisting in Decision-Making
Section 1 Scientific Decision-Making and Decision-Making Procedures
Section 2 The Position and Role of Office Management in Decision-Making
Reflection and Practice
Chapter 5 Inspection and Supervision
Section 1 Inspection and Supervision and Its Role in Office Management
Section 2 Main Work Content of Inspection and Supervision in Office Departments
Section 3 Characteristics and Methods of Inspection and Supervision in Office Management
Reflection and Practice
Chapter 6 Communication and Coordination
Section 1 The Significance, Content, and Scope of Communication and Coordination
Section 2 Principles and Characteristics of Office Communication and Coordination
Section 3 Principles, Requirements, Methods, and Approaches of Office Communication and Coordination
Reflection and Practice
Chapter 7 Document Processing
Section 1 Forms of Official Documents
Section 2 Procedures for Document Processing
Section 3 Methods to Improve the Efficiency of Document Processing
Reflection and Practice
Chapter 8 Research and Investigation
Section 1 Research and Investigation as a Fundamental Skill for Office Management
Section 2 Types and Methods of Research and Investigation
Section 3 Analysis and Research During Investigation
Reflection and Practice
Chapter 9 Conference Management
Section 1 Overview of Conferences
Section 2 Preparations for Conferences
Section 3 Work During and After Conferences
Section 4 Official Document Work for Conferences
Section 5 Developing Conference Plans
Section 6 Receptions and Negotiations
Section 7 New Conference Methods
Reflection and Practice
Chapter 10 Petition Handling and On-Duty Work
Section 1 Petition Handling
Section 2 Unit On-Duty Work
Reflection and Practice
Chapter 11 Daily Affairs
Section 1 Visitor Reception
Section 2 Making and Receiving Phone Calls
Section 3 Handling Mail
Section 4 Seal and Stamp Management
Section 5 Arranging Leadership Activities
Reflection and Practice
Chapter 12 Confidentiality Work
Section 1 Confidentiality and Confidentiality Work
Section 2 Scope of Secrets and Methods of Confidentiality
Section 3 Discipline and Responsibility of Confidentiality
Reflection and Practice
Chapter 13 Basic Qualities, Conditions, and Professional Ethics of Office Managers
Section 1 Qualities of Office Managers
Section 2 Knowledge Structure and Ability Requirements of Office Managers
Section 3 Professional Ethics of Office Managers
Reflection and Practice
Appendix: Reference Answers to Tasks and Questions