Quality Management

Author: Chen Liang
Publisher:
Publish Date: 2003-08-01
Features: This book is divided into three parts and seventeen chapters. The first part is Quality and Quality Management, which mainly introduces the basic concepts and ideas of quality and quality management, and focuses on discussing currently highly concerned aspects in quality management, such as customer satisfaction and quality cost management. The second part is Quality Management Systems, which briefly introduces and discusses quality management systems based on the 2000 version of the ISO 9000 family of standards, helping readers gain a comprehensive understanding of quality management systems. The third part is Quality Management Tools, which introduces the main methods of quality management, helping readers understand and master several practical quality management tools. This book can be used as a teaching material or reference book for postgraduate and undergraduate students in management-related disciplines, as well as for MBA course discussions or advanced business management training.