Housekeeping Staff Practical English Conversation

Author: Zhao Li
Publisher:
Publish Date: 2003-03-01
Features: This book is designed for the daily English conversation needs of room service departments in hotels and restaurants. It provides situational dialogues for imitation and includes related example sentences. The content is rich, appropriately challenging, and engaging. Both the situational dialogues and the related example sentences are derived from the hotel and tourism industry, and are authentic, natural, easy to understand, learn, and remember, making them easy to master.
The book is divided into seven parts:
1. Guiding guests to their rooms
2. Cleaning rooms
3. Laundry services
4. Meal delivery services
5. Wake-up services
6. Room service and maintenance
7. Handling complaints
This book is suitable for training staff in the hotel and tourism industry or for self-study. It can also serve as a handbook for avid travelers.