Benchmarking Complete Operations Manual

Author: H. James Harrington (USA) / Yang Yansui and others
Publisher:
Publish Date: 2004-12-01
Features: The knowledge economy has intensified competition, and businesses are striving for excellence. Globalization has broken down the "walls" between companies and even national borders. Whether in business operations or public services, it is essential to identify benchmarks and accurately position oneself—this is a fundamental requirement for formulating development strategies and work plans. This book teaches people how to effectively use benchmarking methods through intuitive and concrete steps.
The basic idea of benchmarking is to help businesses find, confirm, track, learn from, and surpass their competitors through standardized and continuous comparative analysis. Applying benchmarking methods enables companies to rapidly improve their management levels and organizational performance, making them stronger in the competition. Benchmarking is highly operational and widely used abroad. According to statistics from the Productivity and Quality Center in the U.S. and MIT, the vast majority of large companies in the U.S. have engaged in various types of benchmarking activities. Recent surveys indicate that benchmarking is the only management activity that major U.S. companies with a GDP contribution of 25% continue to strengthen.
This book is an authoritative work that deeply explains the entire process of benchmarking, based on the author's extensive experience in benchmarking practices. It addresses the current global application of benchmarking models. Written by H. James Harrington, an internationally renowned quality management expert and president of the International Academy of Quality Management, the book has been translated into six languages and widely praised by readers in the business community.
The book outlines the complete operational process of benchmarking in five steps: The first step is a detailed explanation of the benchmarking process and project characteristics; the second step is the collection and analysis of internal data; the third step is the collection and analysis of external data; the fourth step is the comparison and evaluation of project performance; the fifth step is maintaining continuous improvement in benchmarking.
This book will help Chinese businesses align with world-class domestic and international companies, establish their own benchmarks, and achieve comprehensive management improvements. It is a must-read for all business managers, public sector managers, and entrepreneurs seeking to enhance their competitiveness. It serves as an excellent textbook and reference for faculty and students of business management institutions, management consultants, management training professionals, researchers of management skills and methods, and a broad audience interested in benchmarking.