Quality Function Deployment

Author: Xiong Wei
Publisher:
Publish Date: 2005-03-01
Features: Excellent quality book. This book introduces a powerful tool for quantitatively achieving customer satisfaction and gaining competitive advantage—Quality Function Deployment (QFD). It incorporates the essence of international QFD methods while integrating the author's ten years of theoretical research and practical experience in QFD. The book systematically discusses QFD theory and operational practices, provides a practical framework for enterprises to apply QFD, explores new developments, perspectives, and technologies in QFD, analyzes the trends and future directions of QFD in the 21st century, and introduces QFD-supported software tools. The numerous examples in the book offer readers guidance for analyzing and addressing practical problems.