Etiquette Manual

Author: Future Boat
Publisher:
Publish Date: 2005-02-01
Features: Behavior is the cloak of the soul—Bacon. "Without learning propriety, one cannot stand"—The Analects of Confucius. You can change your environment, but you can change yourself; you cannot change the facts, but you can change your attitude; you cannot change the past, but you can change the present; you cannot control others, but you can master yourself; you cannot predict tomorrow, but you can seize today; you cannot be smooth in everything, but you can strive in all things; you cannot control the weather, but you can change your mood; you cannot choose your appearance, but you can show a smile. The famous French writer Victor Hugo said: "Smile is sunshine; it can clear away the winter from people's faces." In the eyes of economists, a smile is a huge asset; in the eyes of psychologists, a smile is the most persuasive psychological weapon; in the service industry, a smile is the authentic face of service personnel. A smile is a magic sorceress with boundless power. It can make your business flourish effortlessly; it can reduce workplace errors and bring profit growth; it can elevate you step by step, leading you to success. A smile from a hotel waiter makes the dishes more delicious; a smile from a company salesperson makes customers more willing to open their wallets; a smile from a flight attendant reduces passengers' worries; a smile from a doctor reduces patients' pain and boosts their confidence in overcoming illness. This book introduces how to pay attention to your appearance, how to make your expressions full of warmth, how to dress appropriately, how to accessorize, how to demonstrate your demeanor through behavior, daily etiquette, social etiquette, service etiquette, Chinese and Western dining etiquette, meeting etiquette, and etiquette for ethnic minorities, and finally, international etiquette.