Six Sigma Management Question

Author: Song Xiangyan
Publisher:
Publish Date: 2005-01-01
Features: Six Sigma—the world-famous advanced quality management model—yet its quality evaluation system is based on a flawed formula. How should we face this? Challenging authority, this book proposes innovative solutions. Quality is fitness for use, the degree to which a product or service meets customer needs。——Quality master Joseph M. Juran Quality is producing products that customers won’t come back for。——Former British Prime Minister Margaret Thatcher During the total quality management (TQM) stage, the Japanese took the lead, igniting a global QC (Quality Control) circle movement. Europeans were not to be outdone, promoting ISO9000 certification worldwide. Americans boldly innovated, making Six Sigma a global phenomenon. Six Sigma is undoubtedly the world’s advanced quality management method today, yet its quality evaluation system is based on a flawed Cpk formula.
Through 12 breakthroughs in the author’s research process, a theory of process capability indices was established, overturning the conclusion that Six Sigma quality levels are 3.4 DPMO (defects per million opportunities). It also built a complete, systematic, and accurate evaluation system for process capability indices and the Six Sigma quality evaluation system, laying a theoretical foundation for statistical quality masters in quality management science. These research achievements represent another major breakthrough in the application of statistical process control and diagnosis, as well as statistical sampling inspection, in mathematical statistics. They are one of the most innovative cases in the field of quality management and will have a significant and far-reaching impact on the quality management community and the business world.
This book comprehensively introduces a series of groundbreaking scientific research achievements by the author in the fields of basic theory of process capability indices and the research of process capability indices and Six Sigma quality evaluation systems. It corrects the vague understanding and erroneous views of the quality community regarding process capability indices. It represents a major breakthrough in the application of mathematical statistics in quality management and is a must-read for quality engineers and quality management professionals.
This book is suitable for reading and discussion by:
- Undergraduate students in science and engineering at ordinary universities
- Engineering and technical personnel in enterprises engaged in quality management
- Faculty and students in university statistics departments
- Professors in universities teaching and researching quality management theory
- Experts and scholars in quality management research institutions and consulting firms