Okay, here is the translation following your instructions: Performance-driven Customer Relationship Management

Author: Stanley Brown
Publisher:
Publish Date: 2005-01-01
Features: This book is divided into four parts, including content such as: Determining and Adjusting CRM Vision, Establishing Performance-Driven CRM—Three Key Performance Plans, Developing and Implementing Performance Planning Tools, and Advanced Experiences in Creating Performance-Driven CRM.