Mac OS X Help Desk Apple Operating System Standard Textbook

Author: Owen Linzmayer
Publisher:
Publish Date: 2005-02-01
Features: This comprehensive reference book, as the only Apple-certified book for macOS, provides in-depth introductions to the Macintosh operating system for technical support staff and enthusiastic Mac users. It covers everything from macOS installation, configuration, and troubleshooting to system management and networking technologies. Readers will learn how to set up users and permissions, customize the macOS operating system, create peripheral profiles, and use the command-line interface. If you are preparing for Apple's HelpDesk Expert Certification exam, these self-paced courses are an ideal supplement to Apple's own training programs, and also a great introductory read for computer support personnel who need to diagnose and optimize macOS.
· Authoritative explanations of macOS basic technologies, troubleshooting processes, etc.
· Key course guides readers step-by-step through practical real-world projects
· Rich illustrations and examples help readers quickly master techniques
· Course objectives and estimated time help readers plan their own schedules
· Review sections at the end of each chapter summarize the content learned
The Apple Training Manuals are both a self-paced learning tool and a reference resource for Apple customer training and AppleCare Technical Expert training programs. Upon completing the course content in this book and passing the macOS HelpDesk Essentials exam, readers can become Apple-certified macOS HelpDesk experts. Readers can complete this book as a self-paced course or attend training at an Apple Authorized Training Center. To find an authorized training center near you, please visit the following website: www.apple.com.cn/support/training.html.
This book is one of Apple's official training materials, primarily introducing how to provide guidance for Macintosh computers running macOS and how to diagnose faults. The purpose of this book is to equip readers with the knowledge to alleviate customer concerns and doubts. This book is suitable for HelpDesk staff, technical support personnel, system administrators, and all readers who wish to delve deeper into Macintosh computers.
Owen Linzmayer is a writer and user interface designer living in San Francisco. He is the author of "Apple Confidential 2.0: The Definitive History of the World's Most Colorful Company" and contributes to major Apple and Macintosh publications worldwide.