Empirical Research on the Psychological Empowerment of Service Industry Employees and Work Performance

Author: Xie Lishan / Wang Chunxiao
Publisher:
Publish Date: 2004-11-01
Features: Based on a literature review, the authors propose a comprehensive conceptual model exploring the antecedents and consequences of employees' psychological empowerment. They employ standardized and scientific empirical research methods to test this conceptual model. The book discusses the impact of information sharing, organizational support, employee involvement in management decisions, and organizational fairness on employees' psychological empowerment, as well as the effects of psychological empowerment on their job satisfaction, job motivation, and job performance. It introduces the methodology and data analysis results of this empirical study and offers some suggestions for future academic research and management practices in service-oriented enterprises. The main content of the book includes an overview of the research, a literature review, research design and data collection methods, exploratory and formal research data analysis, discussion, and conclusions. The book is characterized by its novel topic, innovative perspectives, rigorous structure, clear organization, substantial materials, thorough argumentation, scientific analytical methods, and reliable research conclusions. It can serve as a teaching reference for postgraduate students in business management and tourism management at universities, and also provides practical guidance and reference value for business managers.