Registration Quality Manager Handbook

Author: American Society for Quality (ASQ) and China Association for Quality
Publisher:
Publish Date: 2004-01-01
Features: This book is the most comprehensive reference for quality management professionals. It includes the latest requirements for Certified Quality Manager (CQM) and a broad glossary of terms. It also features numerous examples from various industries such as manufacturing, services, government, education, and healthcare. The appendix contains a sample test similar to the actual ASQ CQM exam questions. It is believed that this book will be highly useful for individuals aspiring to management roles and corporate management personnel. This is a book developed by the American Society for Quality (ASQ) for the CQM certification exam. The fundamental requirements for a CQM are reflected in the "CQM Requirements." This book serves as a study reference for candidates, aligned with the "CQM Requirements." The main content includes: organizational leadership, strategic planning and deployment, quality management tools, customer relationship management, supplier management, and quality management systems and models. The book has several key features: (1) systematically introduces how to integrate quality planning into corporate strategic planning; (2) presents Total Quality Management (TQM) from the perspective of management principles and summarizes both the successes and failures of TQM implementation; (3) provides meaningful analysis and discussion on education, training, and personal professional development.