The First Book on Effective Communication

Author: (English) David Ehren, edited by Xiong Jincai / Gou Xianxu
Publisher:
Publish Date: 2004-06-01
Features: A practical guide for intermediate and advanced "Business Office" skills. When writing emails, have you noticed the format of the letter? During conversations, have you noticed that the other party is already impatient? Effective communication is crucial to the success of a business. Every company should communicate with customers, employees, owners, and other stakeholders in different ways to accurately convey information and avoid misunderstandings. This book provides you with techniques for effective communication, including:
· Oral Communication: Body language, speech skills, phone call methods
· Written Communication: Business letters, brochures, manuals, news reports
· Electronic Communication: Video conferences, emails, online promotions