Server training and management

Author: Qi Hao
Publisher:
Publish Date: 2004-09-01
Features: This is a professional textbook in China introducing the training and management knowledge of household service staff. Since its publication in 2001, it has received widespread social attention, been reprinted multiple times, and now a new revised is being launched in response to strong demands from readers. From the image design and etiquette cultivation of service staff to basic operations and business standards, from the rich experience of excellent service to detailed training details, every aspect and element required to become a outstanding service staff are comprehensively elaborated in this book. It covers all the professional knowledge of service staff, including standardized operations for various types of service staff, integrating vocational training skills throughout the entire training process—authoritative, accessible, practical. The book discusses the image design and etiquette cultivation of service staff, as well as basic operations and business standards, from basic concepts to knowledge related to all aspects of the service field, with the entire service process running through the book. It provides an in-depth yet easy-to-understand introduction to the current technology and experience in the service field. It is not only a valuable training textbook for service industry personnel in hotels, restaurants, entertainment venues, and other service industries, but also a reference book for those aspiring to work in the service industry or those interested in exploring the service field.