Negotiation and Conflict Resolution

Author: Beijing Xinhuaxin Commercial Risk Management Co., Ltd.
Publisher:
Publish Date: 2004-09-01
Features: This article is the opening of the entire book, playing a role in outlining the main themes. It comprehensively explains the goals of resolving disputes, the nature of disputes, the causes of disputes, the potential consequences of disputes, and the measures that should be taken to resolve them. It can be said that this article serves as a foundation for reading the subsequent articles, helping readers understand the significance of handling disputes and mastering negotiation skills. The second to sixth articles elaborate on the main conflicts in enterprises and the techniques that should be mastered during important negotiations. The seventh and eighth articles discuss feasible solutions for resolving disputes outside of legal means. In fact, not all conflicts and disputes need to be resolved satisfactorily through legal weapons. On the contrary, lengthy legal proceedings and high lawyer fees can often leave even the legally winning parties at a loss. For this reason, the author draws on practices from the American business world to propose various optional "quasi-legal" methods, such as arbitration, mediation, and simplified jury trials. Although such practices are still rare in China, they provide domestic business managers with new management perspectives. Therefore, the significance reflected in this book is unparalleled compared to other management books.