Hotel Staff Training and Management

Author: Xu Lingzhi, Li Huali, et al. (editors)
Publisher:
Publishing Date: 2004-10-01
Features: Recommended by 6 hotel associations, designated training manual for 36 hotels, benefiting 3,000 hotel staff. The quality level, technical proficiency, and work attitude of hotel service staff directly impact the overall operational standards and service quality of the hotel. This book systematically introduces the basic qualities, etiquette standards, and practical skills for improving service levels of hotel service staff, and categorically explains the service skills of different departments such as the front office, housekeeping, food and beverage, and leisure and recreation to enhance its relevance and practicality. It can be said that this book is not only a relatively systematic training and management manual for hotel service staff in China but also the best reading material for self-training and further studies for service personnel in star-rated hotels, guesthouses, and restaurants.