Quality Cost Principle: Principles, Implementation, and Application: Principles, Implementation, and Application

Author: Campanella
Publisher:
Publish Date: 2004-09-01
Features: As an authoritative guide on quality cost, this edition comprehensively provides readers with the knowledge of quality cost, with a significant portion dedicated to elaborating on quality cost in the service sector. It incorporates new insights and case studies on quality cost in education, banking, and software development, and offers an in-depth analysis of the quality cost system in the manufacturing industry. This book is a comprehensive resource on quality cost. It details the principles of quality cost, guides readers on how to implement quality cost systems, apply and reduce quality costs in quality improvement planning, and leverage the role of quality cost. The discussions on ISO9000 and QS-9000 provide new information on the application of quality cost, as well as updated insights on quality cost for small businesses and activity-based costing. The book also explores Taguchi's quality loss function, supplier quality cost, and effective methods for training management on quality cost. Additionally, it offers information on the application of quality cost in group-based problem-solving processes, customer satisfaction, and its impact on sales revenue, as well as discussions on how to apply quality cost in the automotive and defense industries. By comprehensively covering the field of quality cost, this book clearly demonstrates the benefits of quality improvement activities, helping you persuade management to commit to quality improvement initiatives. With over 50 illustrative diagrams, this edition of Principles of Quality Cost further clarifies the nature and characteristics of quality cost, making it an ideal reference for quality cost professionals worldwide.