Service class on Monday morning

Author: Reed
Publisher:
Publish Date: 2004-10-01
Features: Manager Brett, facing both the challenging passion and uncertainty of taking over the Customer Service Division, seeks advice from senior Sam. They agree to spend eight weeks exchanging ideas to help Brett overcome his difficulties. On the coast of the United States, over eight Mondays, Sam uses ten inspiring stories to guide Brett in understanding the importance of customer service and how to deliver excellent service. Such as listening to complaints, gaining a deeper understanding of matters beyond one's own business, and always providing "a little extra" for customers. After completing eight engaging and practical lessons and applying them along the way, Brett succeeds. The latest work from the author of the bestseller Monday Morning Leadership. Reading this book is like sipping a cup of rich morning coffee on Monday—it doesn’t take much time to make you eager to work and full of passion. Manager Brett, facing both the challenging passion and uncertainty of taking over the Customer Service Division, seeks advice from senior Sam. They agree to spend eight weeks exchanging ideas to help Brett overcome his difficulties. On the coast of the United States, over eight Mondays, Sam uses ten inspiring stories to guide Brett in understanding the importance of customer service and how to deliver excellent service. Such as listening to complaints, gaining a deeper understanding of matters beyond one's own business, and always providing "a little extra" for customers. After completing eight engaging and practical lessons and applying them along the way, Brett succeeds. The latest work from the author of the bestseller Monday Morning Leadership. Reading this book is like sipping a cup of rich morning coffee on Monday—it doesn’t take much time to make you eager to work and full of passion.