Key Dialogue

Author: Cory Patterson and Joseph Grenny
Publisher:
Publish Date: 2004-08-01
Features: Key Moments, Best Communication Methods. You must have encountered the following situations: Presenting a carefully designed plan to your boss, only to be met with cold water; asking subordinates to work overtime, and they respond with silence; discussing "increasing income and reducing expenses" with your family, but they just brush it off as if it were just noise; asking your neighbors to follow public morals, but they still act as if they're the boss; asking your partner to be more romantic, but they're still as wooden as a log; asking your friend to pay back money, but they always find excuses to avoid it. When you encounter these situations, do you respond with silence, sharp criticism, or storm off? Don't feel discouraged, because most people are just like you—when facing difficult yet impactful "key moments," they either freeze and don't know how to respond or solve the problem with force, leaving unpleasant shadows in the other person's mind. Now you don't have to worry! Crucial Conversations will help you achieve the effect of "using four ounces to move a thousand pounds" by leveraging various communication techniques to solve life's most challenging problems, leading to success in your career and a happier life. You must have encountered the following situations:
· Presenting a carefully designed plan to your boss, only to be met with cold water.
· Asking subordinates to work overtime, and they respond with silence.
· Discussing "increasing income and reducing expenses" with your family, but they just brush it off as if it were just noise.
· Asking your neighbors to follow public morals, but they still act as if they're the boss.
· Asking your partner to be more romantic, but they're still as wooden as a log.
· Asking your friend to pay back money, but they always find excuses to avoid it.
When you encounter these situations, do you respond with silence, sharp criticism, or storm off? Don't feel discouraged, because most people are just like you—when facing difficult yet impactful "key moments," they either freeze and don't know how to respond or solve the problem with force, leaving unpleasant shadows in the other person's mind. Now you don't have to worry! Crucial Conversations will help you achieve the effect of "using four ounces to move a thousand pounds" by leveraging various communication techniques to solve life's most challenging problems, leading to success in your career and a happier life. This book thoroughly analyzes the common blind spots in people's communication and provides many immediate conversation, listening, and action techniques, supplemented by rich dialogue scenarios and humorous stories, to help readers master these skills quickly. To speak to the point, making the other person clearly understand your perspective, is a skill; to speak gracefully, making the other person reflect on themselves automatically, is wisdom. By using the techniques provided in this book, no matter how difficult the situation, you can handle it with twice the result in half the effort.