ISO9000:2000 Certification General Tutorial

Author: Wu Jianwei
Publisher:
Publish Date: 2004-08-01
Features: This book provides substantial additions, modifications, and improvements to the content of the first edition. The author's deepened understanding of the ISO 9000 family of standards and rich practical experience in applying ISO 9000:2000 standards are reflected in the book. It provides a detailed analysis and introduction of the principles and basic requirements of the ISO 9000:2000 family of standards, particularly offering in-depth analysis and guidance on the customer satisfaction strategy explicitly required by the new version of the standards. Additionally, in compliance with the requirements of ISO 19011:2002, it comprehensively introduces the entire curriculum for internal auditor training. This book can serve as a reference for various organizations to establish quality management systems, a tool for auditors, and a textbook for ISO 9000 professional training and quality certification courses.