Quality Management Theory and Practice

Author: Dai Ke Shang
Publisher:
Publish Date: 2004-08-01
Features: This book introduces the theory and practice of quality management. The entire book is divided into 3 parts, totaling 9 chapters. Part 1 introduces the theory of quality management, including Chapters 1-2, primarily covering the basic concepts, origin and development, and theoretical foundations of quality management. The second part discusses the practical application of quality management, i.e., the application of theory, including Chapters 3-7, primarily covering practical techniques such as the establishment of quality management systems, the writing of system documents, system operation and monitoring, system audits and reviews, and system certification. The third part focuses on the integration and case studies of quality management, primarily discussing the theory and practice of establishing integrated management systems and the techniques for establishing quality management systems in the service industry. This book emphasizes fundamental knowledge and practicality, serving as a textbook for finance and economics management-related professional courses, as well as a reference for quality management practitioners.