80/20 Practice Proverb

Author: (USA) Roberts-Phelps
Publisher:
Publish Date: 2004-08-01
Features: The Ubiquitous 80/20 Rule! 80% of the output comes from 20% of the input; 80% of the results stem from 20% of the causes; 80% of the achievements are due to 20% of the effort. Where can you find that critical 20%? Close the customer service department, encourage customer complaints, ask more foolish questions, pour passion into your work, treat yourself as the boss, and don’t get bogged down in details during transactions! 130 simple yet practical maxims teach you:
- Providing key 20% customer service
- Focusing on innovative 20% work
- Leveraging efficient 20% time
- Committing to core 20% personnel management
- Identifying successful 20% self-development skills
- Motivating employees with effective 20% ideas
Written by the director of the world-famous 80/20 training company, this book distills 130 actionable, immediately effective maxims based on years of 80/20 training and practice. It guides readers to excel in key 20% customer service, focus on innovative 20% work, leverage efficient 20% time, commit to core 20% personnel management, identify successful 20% self-development skills, and motivate employees from effective 20% perspectives, ultimately achieving the 80/20 principle’s ultimate goal of "reaping maximum rewards and results with minimal critical input and effort."
Target Audience: Business managers, sales personnel, HR developers, general public.