Human Resource Management in the Service Industry

Author: Marek Kowalski
Publisher:
Publish Date: 2004-08-01
Features: This book has three unique aspects: 1. A combination of broad perspective and in-depth research. Professor Marek Kowalski, in his research on human resource management in the service industry, always stays grounded in a deep understanding of the essential characteristics of the service industry. This enables the book to provide readers with a panoramic viewpoint and, under this perspective, guide them in establishing an understanding of the uniqueness of human resource management in the service industry. Therefore, unlike other human resource management books, this book does not introduce each chapter on recruitment, performance evaluation, compensation, human resource development, and other human resource management functions. Instead, it focuses on highlighting the intrinsic connection between customs and practices in the service industry and the practical experience of service personnel. 2. A combination of theoretical foundations and empirical evidence. First, Human Resource Management in the Service Industry is an academic work. Professor Marek Kowalski introduces and studies almost all academic theories related to human resource management in the service industry, from management studies to sociology, in this book. The essence of the thoughts of predecessors shines throughout the book, making readers feel as if they are immersed in a vast and profound academic hall, constantly inspired by wisdom. However, Professor Marek Kowalski does not limit himself to the entanglement of knowledge. His emphasis on empirical research runs through the entire book. The author conducts in-depth analyses of academic theories and critical theories from a practical perspective, which makes this book not confined to the "ivory tower" but rather a practical guide for managing the service industry. 3. Originality. The originality of this book is impressive. The author creatively summarizes existing theoretical research findings and practical customs, proposing many original viewpoints. For example, the customer-oriented bureaucratic organizational model proposed by the author, as well as the discussion on the dual tasks of human resource management in the service industry, can be considered groundbreaking.