Successfully retain existing customers

Author: Chen Qihua
Publisher:
Publish Date: 2002-10-01
Features:
● Retain old customers by improving customer satisfaction
● Retain old customers by increasing customer loyalty
● Retain old customers by providing super service
● Retain old customers through after-sales service
● Properly handling customer complaints helps retain old customers
● Establish internal mechanisms to retain old customers
● How to win back lost customers
● How successful companies retain old customers