Hotel Front Desk Management

Author: Sun Chao
Publisher:
Publish Date: 2004-04-01
Features: The content of this book is the preliminary outcome of the author's research and exploration over the years. It applies the basic principles and theories of management science to discuss organizational issues involved in front-end work in a more specific manner. Using fundamental theories of organizational management, it defines some work positions that have long been taken for granted from both theoretical and practical perspectives. Regarding the core tasks of front-end management, the responsibilities of each position are stipulated in accordance with the standardized job role approach in international human resource management. It provides a comprehensive introduction and discussion on the cutting-edge theories, technologies, and services currently involved in front-end management in the international hotel industry.