Introduction to Hotel Management

Author: Human Resources and Labor Education Department of the National Tourism Administration
Publisher:
Publish Date: 2001-07-01
Features: To meet the needs of secondary tourism education and improve teaching quality, we have organized the compilation of teaching materials for major courses in the Hotel Service and Management program, based on the teaching plan and syllabus for secondary vocational schools in tourism developed by our department. After approval, this set of textbooks can be used for trial purposes in secondary vocational schools specializing in hotel service and management, and can also be referenced by corresponding programs in other schools. Additionally, it serves as a training manual for employees of tourism-related hotels and a self-study resource for corporate employees. The content of this book includes:
Overview of Hotels, The Definition and Role of Hotels, The Nature of Hotels, Classification and Grades of Hotels, The Origin and Development of Hotels, Theoretical Foundations of Hotel Management, Hotel Organization and Management Systems, Principles of Hotel Organization Design, Forms of Hotel Organization, Hotel Management Systems, Application of Management Functions in Hotels, Decision-Making and Planning in Hotel Management, Coordination and Motivation in Hotel Management, Direction and Control in Hotel Management, Business Management of Direct Guest-Facing Departments, Introduction to Direct Guest-Facing Departments, Overview of Front Office Management, Overview of Housekeeping Management, Overview of Food and Beverage Management, Overview of Recreation Management, Overview of Shopping Management, Business Management of Indirect Guest-Facing Departments, Introduction to Indirect Guest-Facing Departments, Overview of Engineering Department Management, Overview of Security Department Management, Overview of Human Resources and Training Department Management, Overview of Procurement Department Management, Hotel Service Quality Management, The Composition of Hotel Service Quality, Characteristics of Hotel Service Quality, Analysis of Hotel Service Quality, Control of Hotel Service Quality, References.